AA Clay Studio Policies

Refunds

To make a cancellation you must contact us via email with your name and class information. Please email for fastest service. We cannot provide refunds unless we are notified with enough notice.

Date Night, Workshop, and 6-Week Course Cancellations

Any cancellations must be made 7-days in advance to the start-date of any class.

If cancellation is made 7-days in advance:
• 6 Wk. Course: Customer will receive refund minus deposit.
• Date Night/Workshop: Customer will receive full refund, no rescheduling.

Lessons By Appointment Cancellations

Any cancellations must be made 3-days in advance of your scheduled lesson.

If cancellation is made 3-days in advance:
• We will reschedule your lesson or provide a full refund.
• We do not reschedule or refund payments on day of scheduled lesson.

Payments and Cancellations

• Deposit is non-refundable.
• If a student cancels up to one week or 7-days before a class begins, AA Clay Studio offers a full refund less the deposit fee.
• If customer contacts us within 7-days before the start-date we do not provide any refund or reschedule except under extenuating circumstances to be determined by AA Clay Studio.
• A minimum of four students is required for a class to begin as scheduled.
• Youth Camp + Teen Class sessions are not refundable. See more information below.
• There will be no refunds or pro-rating options for missed classes. Enrollment fees cannot be carried into subsequent terms. A full refund, including deposit, will be given if the course is cancelled by the director or other unforeseen circumstance determined by AA Clay Studio.
• AA Clay Studio will send a reminder email one week prior to the start of each 6-week course. If the minimum registration is not met, AA Clay Studio reserves the right to cancel/postpone the course or refund all payments minus down-payment.

Date Night
• Refunds are only provided if we are contacted at least 7-days before any event. If canceled within 7-days there will be no refund provided but we will make our best effort to fill the spot resulting in a refund of equal value.
We are not obligated to reschedule Date Nights at any time.
• If you are using an eGift card to purchase a Date Night class: you must call us to schedule and redeem your gift card using the 16-digit number that is provided.

Gift Cards
• Recipient is responsible for retaining their 16-digit e-gift card number received via email that the purchaser provides at time of purchase.
• Customers must call or email the studio to schedule a lesson or class and redeem the gift card. All gift cards are valid for up to one-year after purchase date.
• If you are using an eGift card to purchase a Date Night class: you must call us to schedule and redeem your gift card using the 16-digit number that is provided.

Payments Accepted
• We accept cash, check, PayPal, Visa, MasterCard, and Discover.

Recurring Member Discount
To qualify for discount you must provide a credit card on-file that will be charged membership fee the first day of each month.
• New members must commit to a minimum of 3-months membership to qualify for discount.
• Cancel anytime after 3-months by contacting the studio via phone, email, or in-person. Monthly Membership fees can not be pro-rated or transferred.

Snow Cancellation
In the event of heavy snow or other weather incident class will be canceled. Class will be rescheduled for the following week unless announced by the instructor. If scheduling conflicts occur the class will be rescheduled for a day and time most students can attend. If you are unable to attend rescheduled session you will have the opportunity to make-up during Open Studio. If class is canceled you will receive an email and/or phone call on the same day as the scheduled class. Watch the local news: in most cases class will be canceled if JCPS (Jefferson County Public Schools) are CLOSED.

Studio Information

Kiln Firing
• Due to the nature of clay, items may crack and/or explode in the kiln. Instructors will inform you if your individual work is at an elevated risk of being damaged or destroyed in the kiln firing.
• When paying to have your work kiln fired, you accept all risks. Kiln payments are non-refundable.
• Items must be picked-up 4 weeks after the date of your last class, lesson, or event. As a courtesy, we notify some students when pottery is ready for pickup. If you have not received an email notification four weeks after the end of class, please come and pick up your work. If artworks are not picked-up within a 3 month time frame, all items may be destroyed and no refunds are provided.
• 6-Week course students are encouraged to glaze-fire (up t0 6 items - size limitations apply) of the items they produce during a course. All items must be ready for glaze firing at the end of the course. A grace period is given to finish glazing; beyond that time, students are subject to Open Studio costs including kiln-firing payments.

Parking
Four (4) parking spots are available. Please park at the rear of the building and enter at the side door. If all the parking spaces are taken, park your car along Iowa Avenue. Parking is allowed on Fourth Street during weekends only.

Riding TARC?
From Downtown: Take bus 4 southbound.
From Highlands: Take bus 29 west to Winkler and 4th walk south to the studio or transfer to bus 4 south.
From Dixie Highway: Take bus 18 to Eastern Pkwy. and Preston transfer to bus 29 west to Winkler and 4th.

Group Events

A minimum of six (6) participants are required for the group rate to be honored.
Includes: One and half hour studio time. Instruction and clay and tool use included. Kiln firing costs are additional.
• The group rate is provided for groups of six people or more, if your group becomes less than six people by the day of your scheduled event, you will still be asked to pay the minimum group fee minus your reservation deposit. We can accommodate a maximum of 20 people.
• A non-refundable deposit (that will become a credit towards the fee for one person in your group) is required.
• We cannot provide any reservation unless a down-payment is received 7-days or more before planned event date.

Youth Camp Policy

A minimum of four (4) students is required for a class or camp to begin as scheduled. If the minimum is not met one week ahead of posted start date classes will be postponed, rescheduled, or a refund will be issued.

Refunds:
• Camp sessions are not refundable. Advance payment is required for all camps.
• Classes missed are not transferable to another date and no partial refund is given for absence.
• There will be no refunds or pro-rating options for missed classes. Enrollment fees cannot be carried into subsequent terms. A full refund including deposit will be given if the course is cancelled by AA Clay Studio.
• We are committed to providing a safe and supervised environment for all campers. We keep parents informed of all situations and do our best to work out difficulties if they arise. If a camper continues to have difficulty adapting to the camp program, we reserve the right to cancel that individual’s camp session without a refund.

Artwork:
Clay Camp provides your child with the experience of working with clay. Campers will have the opportunity to create several works of art. We strongly urge all students to follow our recommendations for forming, joining and glazing their work to obtain good results. If proper techniques are not followed clay can crack, break, slump, and irregular glaze covering can result.
• We do not provide refunds for artworks that are destroyed in the dry, kiln, or glazing process.
• All items must be picked up about 3-weeks after campers last day. As a courtesy, we notify parents when campers’ work is ready for pickup. If you have not received an email notification three weeks after the end of camp, please come and pick up their work.

Medical Information:
All parents/guardians must complete the Camp Registration Form. This information is meant to help each camper have the best possible experience. On this form there is a section for parents/guardians to write down any health, learning, or behavioral conditions in which AA Clay Studio should be made aware.
• If your child requires an Epi-pen or inhaler we will ask you to provide a labeled Epi-pen or inhaler for the week. You will also be asked to fill out our Emergency Action form at registration. Please note that we do not administer any other medication. In event of an emergency, we will contact 911 and then the guardians listed on the Health and Permission form.

Accessibility:
AA Clay Studio is committed to providing a safe and educational experience for all campers. If you are interested in enrolling or have enrolled a camper with special needs, please contact us at contact@aaclay.com or (502) 287-9666 to discuss the specific needs of your child and strategies that would ensure that your child has the most engaging experience possible.

Privacy Policy

This privacy notice discloses the privacy practices for www.aaclay.com and www.alexadamsclaywork.com
This privacy notice applies solely to information collected by this website. It will notify you of the following:

  1. What personally identifiable information is collected from you through the website, how it is used and with whom it may be shared.
  2. What choices are available to you regarding the use of your data.
  3. The security procedures in place to protect the misuse of your information.
  4. How you can correct any inaccuracies in the information.

Information Collection, Use, and Sharing
We are the sole owners of the information collected on this site.
• We only have access to/collect information that you voluntarily give us via email or other direct contact from you.
• We will not sell or rent this information to anyone.
• We will use your information to respond to you, regarding the reason you contacted us.
• We will not share your information with any third party outside of our organization, other than as necessary to fulfill your request, e.g. to ship an order.
• Unless you ask us not to, we may contact you via email in the future to tell you about specials, new products or services, or changes to this privacy policy.

Your Access to and Control Over Information
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us via the email address or phone number given on our website:

  • See what data we have about you, if any.
  • Change/correct any data we have about you.
  • Have us delete any data we have about you.
  • Express any concern you have about our use of your data.

Security
We take precautions to protect your information.
• When you submit sensitive information via the website, your information is protected both online and offline.
• Wherever we collect sensitive information (such as credit card data), that information is encrypted and transmitted to us in a secure way. You can verify this by looking for a lock icon in the address bar and looking for "https" at the beginning of the address of the Web page.
• While we use encryption to protect sensitive information transmitted online, we also protect your information offline. Only employees who need the information to perform a specific job (for example, billing or customer service) are granted access to personally identifiable information. The computers/servers in which we store personally identifiable information are kept in a secure environment.
• If you feel that we are not abiding by this privacy policy, you should contact us immediately via telephone at (502) 287-9666 or via contact@aaclay.com

Registration
In order to sign up for a class or workshop, a user must first complete the registration form. During registration a user is required to give certain information (such as name and email address). This information is used to contact you about the products/services on our site in which you have expressed interest. At your option, you may also provide demographic information (such as gender or age) about yourself, but it is not required.

Online Shopping
We request information from you on our order form. To buy from us, you must provide contact information (like name and shipping address) and financial information (like credit card number, expiration date). This information is used for billing purposes and to fill your orders. If we have trouble processing an order, we'll use this information to contact you.

Links
This website contains links to other sites. Please be aware that we are not responsible for the content or privacy practices of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of any other site that collects personally identifiable information.

Surveys and Contests
From time-to-time our site requests information via surveys or contests. Participation in these surveys or contests is completely voluntary and you may choose whether or not to participate and therefore disclose this information. Information requested may include contact information (such as name and shipping address), and demographic information (such as zip code, age level). Contact information will be used to notify the winners and award prizes. Survey information will be used for purposes of monitoring or improving the use and satisfaction of this site.

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